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Voicer Phone - Telemarketing Kit

DigiVoice’s telemarketing kit is a solution developed for solutions in contact center agent’s station . It is an integrated system of software and hardware.

The Voicer Phone card can be installed in any PC with any available PCI slot. It offers independent connections for telephone set and headset.

Characteristics and Functions:

  • Answer:
    • Manual
    • Automatic
    • Automatic with prerecorded message
  • Mute:
    • It disconnects the Microphone of headset
    • It plays to the user a prerecorded message
  • Answering Machine with screen alert:
    • In the absence of the agent, it records automatically messages emitting alert of messages on the screen.
  • Dialing: Automatic and Automatic programmed:
    • Automatic - Speed dialing.
    • Automatic Programmed - script for programmed dialing, number of attempts for dialing in case that it does not answers (economy with efficiency)
  • Call record:
    • Call can be recorded in the PC or a LAN server by a command on screen choosing Automatic Record or Manual.
  • Call Identification:
    • It identifies any call bringing efficient attendance.

Technical Issues:

Dialing

Tone / Pulse

Caller ID detection

DTMF/MFP

Recording Format

SIG/Wave/GSM

Operational System

Win 2000/2003 or XP

Input Impedance

600 Ohms

System Requirements:

  • Pentium 300Mhz
  • 64 MB memory
  • Windows XP or newer
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